FAQ | Your Luxe and Allure Questions Answered
Everyday Luxe Collection FAQ
What is your return policy?
"Your satisfaction is our top priority, and while we hope you adore every piece you've chosen, we understand that sometimes things may not go as planned. No worries, though – we've got your back!
Feel free to return any purchase within 30 days, ensuring the items are in their original condition – unworn, unwashed, and undamaged. Don't forget to include all the original packaging, tags, and that delightful flair that came with your Luxe and Allure find.
For all the nitty-gritty details, hop over to our comprehensive Return & Refund Policy page: RETURN & REFUND POLICY. We've laid it all out to make the process as seamless as your Luxe and Allure shopping experience!
Should you have any questions or need assistance, don't hesitate to reach out. We're here to ensure your journey with us is nothing short of fabulous! 💕"
How long before my order ships?
Please refer to our Shipping Policy here: SHIPPING POLICY
Do you ship internationally?
No, we currently only ship within the United States.
What payment methods are accepted?
"We offer a diverse range of payment options, including the convenience of flexible 4-installment payments. Presently, we welcome the following methods of payment.
Credit Cards:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Shop Pay:
- Shop Pay (in full)
- Shop Pay Installments
Digital Wallets:
- Apple Pay
- Google Pay
- Facebook Pay
What if you are out of my size?
"When a size is unavailable, you won't be able to add the item to your shopping cart. If we have plans to restock your size, you'll find an option to join a waiting list. Simply click the 'Waitlist' button, and we'll notify you by email once it's back in stock. If there's no 'Waitlist' button, it means we haven't scheduled a restock for that item. Keep an eye on our updates, as returned orders may contribute to future stock availability. Stay tuned for possible restocks in the future!"
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order is placed, we are unable to modify or cancel it. This is because we process orders quickly to ensure swift shipping. We recommend reviewing your order carefully before completing the purchase. However, if you have any concerns or issues after receiving your order, please refer to our Return & Refund Policy, and our customer support team will be happy to assist you.
Will my items arrive together in one package?
At Luxe & Allure, we carefully source and ship each piece to ensure the highest quality and service. Depending on the items in your order, some may arrive in separate packages.
This allows us to maintain faster delivery times and ensure that each item is shipped from the location where it's readily available. Rest assured, you'll receive tracking details for every shipment, so you’re always in the know as your order makes its way to you.
Designer Luxury Collection FAQ
Are your luxury items authentic?
Yes. Every luxury item sold by Luxe & Allure is 100% authentic. We source directly from trusted luxury distributors and verified partners across Europe and the U.S. Every product is brand new, never pre-owned, and thoroughly vetted for authenticity before it ever reaches your hands.
Where do your luxury products ship from?
We proudly ship from multiple warehouse locations around the world, including:
Sweden (Jönköping, Stockholm)
Italy (Milan, Florence, Rome, and more)
Spain (Alicante)
Germany (Salzburg)
United States (Florida and Minnesota)
This global network allows us to deliver your luxury items efficiently and securely.
How long does shipping take?
Delivery times vary based on the warehouse location and destination, but most U.S. orders arrive within 5–8 business days.
You’ll receive a tracking number as soon as your order is processed, so you can follow your item every step of the way.
Do you offer payment plans?
Yes. We proudly offer Buy Now, Pay Later options through Afterpay, Klarna, and Shop Pay Installments, making it easier than ever to own the designer pieces you love.
What if I'm not home when my luxury order is delivered?
If you're unavailable at the time of delivery, the courier (FedEx, UPS, or DHL) will attempt 2–3 delivery attempts or redirect your package to a nearby collection point. You’ll be notified with instructions on how to retrieve your package.
If the order is not picked up and is returned to us, a $49 USD fee will be deducted from your refund to cover return shipping costs.
Can I return luxury items?
Yes, luxury items are eligible for return within 7 days of delivery, as long as they are in original, unworn condition with all tags attached. Due to the high value of these items, we require that returns be shipped using a trackable, insured method.
Please visit our Returns Page for step-by-step instructions.
How often do you release new luxury items?
We restock and release new luxury pieces weekly, including exclusive designer drops with limited quantities. Be sure to join our VIP List or follow us on Instagram and TikTok for early access and first looks.
Will my items arrive together in one package?
At Luxe & Allure, we carefully source and ship each piece to ensure the highest quality and service. Depending on the items in your order, some may arrive in separate packages.
This allows us to maintain faster delivery times and ensure that each item is shipped from the location where it's readily available. Rest assured, you'll receive tracking details for every shipment, so you’re always in the know as your order makes its way to you.