FAQ's

"Your satisfaction is our top priority, and while we hope you adore every piece you've chosen, we understand that sometimes things may not go as planned. No worries, though – we've got your back!

Feel free to return any purchase within 30 days, ensuring the items are in their original condition – unworn, unwashed, and undamaged. Don't forget to include all the original packaging, tags, and that delightful flair that came with your Luxe and Allure find.

For all the nitty-gritty details, hop over to our comprehensive Return & Refund Policy page: RETURN & REFUND POLICY. We've laid it all out to make the process as seamless as your Luxe and Allure shopping experience!

Should you have any questions or need assistance, don't hesitate to reach out. We're here to ensure your journey with us is nothing short of fabulous! 💕"

Return and Refund Policy - Luxe and Allure

At Luxe and Allure, we want your shopping experience to be as enjoyable as possible. Our Return and Refund Policy is designed to provide you with the confidence that your satisfaction is our top priority.

1. Returns:

• We accept returns within 30 days of the date you receive your order.
• To be eligible for a return, items must be unused, in their original condition, with all tags attached.
• Returns can be initiated through our website. Please follow the instructions provided in the Returns section.

2. Exchanges:

• Luxe and Allure does not offer exchanges of purchased items.

3. Return Process:

• To initiate a return, log in to your Luxe and Allure account and navigate to the Order History section.
• Select the order containing the items you wish to return and follow the instructions provided.
• Pack the items securely, include the packing slip, and ship the package to the address provided during the return process.
• Theres a 3% restock fee for all returns. 

4. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Refunds will be processed to the original payment method within a reasonable timeframe.
• Shipping fees are non-refundable.

5. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team at support@luxeandallure.com within 7 days of receiving your order. We will guide you through the return or exchange process.

6. Non-Returnable Items:

• Certain items, such as accessories, lingerie, and final sale items, may not be eligible for return. Please check the product description for specific details.

7. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

8. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us at support@luxeandallure.com.

Please review our full Return and Refund Policy on our website for additional details. By shopping with Luxe and Allure, you agree to comply with the terms outlined in this policy.

Thank you for choosing Luxe and Allure—we appreciate your trust in us and are here to make your shopping experience extraordinary.

Last Updated: 12.6.2023

Please refer to our Shipping Policy here: SHIPPING POLICY

Our Shipping Policy outlines the details of the shipping process for orders placed on our online boutique hosted on Shopify. Please read the following information carefully to ensure a smooth and delightful shopping experience.

1. Order Processing:

• Luxe Orders are typically processed within 1-2 business days after payment confirmation.
• Allure are typically processed within 2-3 business days after payment confirmation
• Please allow additional processing time during peak seasons or promotional periods.

2. Shipping Methods:

• Luxe and Allure offers a range of shipping methods, including standard and expedited options. Shipping methods available and associated costs are displayed at checkout.

3. Shipping Destinations:

• We offer shipping in the USA only. Shipping rates and delivery times vary based on the destination.

4. Estimated Delivery Times:

• Estimated delivery times are provided during the checkout process and depend on the selected shipping method and destination.
• Luxe and Allure is not responsible for delays caused by shipping carriers, customs processing, or other unforeseen circumstances.
• Our Luxe products are shipped from our U.S. warehouses, and Allure products are shipped from our overseas warehouses.
• Shipping from our overseas warehouse will have an average 5-10 business days processing time, from the time of order to the day of delivery. U.S. orders delivers between 3-7 business days, from the time of order to the day of delivery. 

5. Tracking Information:

• Once your order is shipped, you will receive an email confirmation with tracking information. You can use this information to monitor the progress of your delivery.

6. Shipping Costs:

• Shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination. You can view shipping costs during the checkout process.

7. Customs and Duties:

• International customers may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. Luxe and Allure is not responsible for these fees, and they are the responsibility of the customer.

8. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. Luxe and Allure is not responsible for orders delivered to incorrect addresses.

9. Order Tracking:

• For order tracking and inquiries, please use the tracking information provided in the shipping confirmation email. If you encounter issues, contact our customer service at support@luxeandallure.com.

10. Shipping Restrictions:

• Certain products may be subject to shipping restrictions based on size, weight, or destination. Please refer to product descriptions for any specific shipping limitations.

 

No, we currently only ship within the United States.

"We offer a diverse range of payment options, including the convenience of flexible 4-installment payments. Presently, we welcome the following methods of payment.

Credit Cards:

- Visa

- Mastercard

- American Express

- Discover

- Diners Club

Shop Pay:

- Shop Pay (in full)

- Shop Pay Installments

Digital Wallets:

- Apple Pay

- Google Pay

- Facebook Pay

"When a size is unavailable, you won't be able to add the item to your shopping cart. If we have plans to restock your size, you'll find an option to join a waiting list. Simply click the 'Waitlist' button, and we'll notify you by email once it's back in stock. If there's no 'Waitlist' button, it means we haven't scheduled a restock for that item. Keep an eye on our updates, as returned orders may contribute to future stock availability. Stay tuned for possible restocks in the future!"

Unfortunately, once an order is placed, we are unable to modify or cancel it. This is because we process orders quickly to ensure swift shipping. We recommend reviewing your order carefully before completing the purchase. However, if you have any concerns or issues after receiving your order, please refer to our Return & Refund Policy, and our customer support team will be happy to assist you.