Return & Refund Policy

Return and Refund Policy - Luxe and Allure

At Luxe and Allure, we want your shopping experience to be as enjoyable as possible. Our Return and Refund Policy is designed to provide you with the confidence that your satisfaction is our top priority.

1. Returns:

  • We accept returns within 30 days of the date you receive your order.
  • To be eligible for a return, items must be unused, in their original condition, with all tags attached.
  • Returns can be initiated through our website. Please follow the instructions provided in the Returns section.

2. Exchanges:

  • If you wish to exchange an item for a different size or color, please initiate an exchange through our website.
  • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

3. Return Process:

  • To initiate a return, log in to your Luxe and Allure account and navigate to the Order History section.
  • Select the order containing the items you wish to return and follow the instructions provided.
  • Pack the items securely, include the packing slip, and ship the package to the address provided during the return process.

4. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Refunds will be processed to the original payment method within a reasonable timeframe.
  • Shipping fees are non-refundable.

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer service team at support@luxeandallure.com within 7 days of receiving your order. We will guide you through the return or exchange process.

6. Non-Returnable Items:

  • Certain items, such as accessories, lingerie, and final sale items, may not be eligible for return. Please check the product description for specific details.

7. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

8. Late or Missing Refunds:

  • If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us at support@luxeandallure.com.

Please review our full Return and Refund Policy on our website for additional details. By shopping with Luxe and Allure, you agree to comply with the terms outlined in this policy.

Thank you for choosing Luxe and Allure—we appreciate your trust in us and are here to make your shopping experience extraordinary.

Last Updated: 12.6.2023